Terms of Use

Hoshigami no Mori Glamping Terms of Use (Accommodation)

These terms and conditions are intended to ensure the safety and comfort of all guests when using this facility. We ask for your understanding and cooperation in observing the following items. If you violate these terms and conditions, we may terminate your contract of use (accommodation).

① Use of the facilities

１.It is prohibited to use the facilities for more than the number of people reserved for. If it is discovered that the number of guests exceeds the number　of people reserved for, an additional fee will be charged.

２. Between 11:00pm and 7:00am is silent time. Please stay quietly in your dome tent.

３. Please refrain from playing with balls or using any other equipment that may disturb other guests. In the event that a third party is injured or　suffers damage while using such equipment, the customer shall be held responsible and the facility shall not be held liable in any way.

４.Smoking is not permitted inside the dome and BBQ deck. Please use the smoking area in the pavilion or the smoking area in Hoshigami.
※If found smoking or bringing in cigarette butts, etc., you will be charged 200,000 yen for damages, cleaning fees, and sales stoppage fees, etc.

５. Do not bring any of the following items into the tent.
・Animals and other pets in general
・Items that produce an unpleasant or unusual odor
・Explosives, volatile or other easily ignited or flammable materials
・Any property that is deemed to be a threat to the safety of other customers.

６.Reservations and use of the hotel by members of organized crime groups, persons related to organized crime groups, and other antisocial groups are not permitted.

７. Any behavior that may cause trouble for other customers is strictly prohibited. If you are found to be causing trouble, you will be warned by the facility. If the situation does not improve, you may be asked to leave the venue. In such cases, no refunds will be made.

８.In the event that it is deemed impossible to enjoy glamping safely during business hours due to inclement weather or natural disasters, we may ask you to evacuate immediately.

９. Please note that we are not responsible for any accidents, injuries, theft, loss, etc. while using our facilities.

１０. This facility is not responsible for any fire or accident caused by the negligence of guests.

１１.If you damage, lose, or contaminate our facilities, equipment, supplies, or other items that affect our business operations, we may charge you the equivalent cost.

１２. It is prohibited to take home the bath towels and equipment provided. If discovered after you check out, you may be asked to return them by mail.

１３. If you have tattoos, please make sure they are not exposed.

１４.It is prohibited to bring in any stimulants, narcotics, or other drugs prohibited by law.

１５. Please take care of your own health when using the sauna.

１６. If you have children with you, please keep an eye on them. The facility will not be held responsible for any injuries, problems, or accidents that may occur.

② Regarding storage of valuables and personal belongings

１. Please take care of your valuables and expensive belongings by yourself. We will not be held responsible for any items or cash brought in by guests unless 　there is intentional or negligent misconduct on our part.

2. In the event that a guest’s baggage or personal belongings are left unattended at the property after check-out, they will be shipped to the owner cash on delivery. If there is no instruction from the owner, or if the owner cannot be found, we will keep the item for 7 days including the day found, and then deliver it to the nearest police station or dispose of it in any way we deem appropriate.

③ Regarding Meals

１.Dumping of food or leftover meals is strictly prohibited.

2. It is your responsibility to take care of the food and beverages you bring with you. The facility is not responsible for any food poisoning.

3. Please be sure to store food in each dome tent or in the attached refrigerator. The surrounding area is rich in nature and is inhabited by many wild animals 　and insects. If food or leftovers are left on the deck it may result in damage.

4. Please refrain from leaving leftover food and/or drink, or taking food and/or drink home with you.
If a significant amount of food and/or drink is left over or taken away, an additional fee of 5,000 yen/person may be charged.

5.Food and drinks provided by the facility may not be taken home.

6.Please be careful not to get drunk due to excessive alcohol consumption. Please be aware that drunken people may be asked to leave the venue.

④ Regarding the use of tents

１. Smoking and the use of fire (including mosquito coils and matches) are strictly prohibited in the tents.

2.Please be quiet during the silent hours from 11pm to 7am.

⑤ Regarding your vehicle

１. Parking in areas other than those designated is prohibited.

2. Drinking and driving is prohibited.

3. Please refrain from idling, revving, or any other activities that may cause noise.

4. Please drive at the slowest speed possible when inside the facility.

⑥ Regarding Garbage Disposal

１. There are trash cans for burnable trash, plastic bottles, and cans on each deck. Please be sure to separate your trash when you dispose of it.

2.At around 10:00 p.m we will come to collect the dishes from your deck. Please gather them together for ease of collection.

⑦ Regarding the campfire

１. Please keep a sufficient distance from the fire to avoid burns and burned clothes. We will not be held responsible for any burns or injuries that may occur.

2. Throwing anything into the fire, including firewood, is prohibited.

⑧ Cancellation Charges

１. The following fees will be charged for cancellations requested by customers.
7 days prior or less : 100% of total amount of reservation.
15 days to 8 days prior to the date of the reservation: 50% of the total amount of reservation.

2. If the facility makes the decision to close, no cancellation fee will be charged. The facility will not compensate the customer.

3. In the event of cancellation by the customer prior to the decision by the facility, the normal cancellation fee will be charged.
In case of typhoon or inclement weather In the event of a typhoon or other inclement weather that is expected to cause a disaster, we reserve the right to refuse accommodations based on our highest safety priority.
＜Timing of decision for closures＞
・Noon of the day before your stay
・Even on the day of your stay, we may have to close the facility suddenly due to weather changes or disaster conditions.
＜Criteria＞
If the date of use falls under any of the following conditions:
・When the weather forecast by the Japan Meteorological Agency indicates that the facility will be in the typhoon storm warning area.
・When a weather warning is issued by the Japan Meteorological Agency for the area in question.
・When the facility is judged to be difficult to operate.
＜How to contact us＞
If we determine that the facility will be closed, we will notify the representative of the reservation by phone, email, or SNS as soon as possible.

⑨Use of Cookie Information

１. Our website may contain advertisements distributed by third parties, including Yahoo Japan Corporation, and in connection therewith, such third parties may acquire and use cookie information, etc., of users who visit our website.

2.Cookie information, etc. acquired by the third party will be handled in accordance with the privacy policy of the third party.

3. The user may access an opt-out page on the third party’s website to stop the third party’s use of cookie information, etc. for the delivery of advertisements.

4. A cookie is a mechanism that stores in your computer as a file the usage history, input contents, and other information sent and received between your browser and the server when you use a web page. The next time you access the same page, the page operator can use the cookie information to change the display for each customer. A website can retrieve cookies from a user’s browser if the customer has set the browser to allow cookies to be sent and received.Note that the customer’s browser only sends and receives cookies sent and received by the website’s server to protect privacy.

5. You can choose to “Allow all cookies,” “Reject all cookies,” or “Notify user when cookies are received,” among other settings related to the sending and receiving of cookies. The setting method varies depending on the browser. Please refer to the “Help” menu of your browser for cookie-related settings.

6. Please note that if you choose to reject all cookies, you may not be able to use services that require authentication, or you may be restricted from using various services on the Internet.

Privacy Policy

Hoshigami-no-Mori” (hereafter referred to as “we”) has established a privacy policy (basic policy for protecting personal information) and is committed to protecting personal information so that customers can use our site with peace of mind.

1. Use of Personal Information

We collect personal information such as name, e-mail address, telephone number, etc. with the consent of the customer when using or inquiring about our store. This information will be used to contact you, to provide you with the services and information you request, and to improve your convenience when using our company.

1. The personal information we collect from you will be used only within the scope of the purpose for which it is collected after clarifying the purpose of collection. In addition, personal information will be used only to the extent that it does not deviate from the purpose for which it was collected.

2.Personal information collected is used within the scope of the said purpose, and will not be used for any other purpose or provided to any third party without the prior consent of the customer. We will also take appropriate measures to prevent unauthorized access, loss, falsification, or leakage of personal information.

3.We will comply with all applicable laws and regulations regarding personal information in our possession.

4. We will continuously improve our management system and structure regarding the protection of personal information.

2.Disclosure of Personal Information to Third Parties

We respect your privacy and take the utmost care to protect your personal information. We will not disclose any personal information obtained in connection with the use of our store to any third party without the prior consent of the customer. However, in the following cases, we may disclose your personal information without your prior consent.

1. When we are required to disclose the information by law.

2.When we deem it necessary to protect the rights, interests, honor, or credit of our store, other customers, or other third parties.

3. When the customer has given prior approval for the disclosure of his/her personal information.

3.Collection of access logs

We may collect information about your computer hardware and software. This information may include IP address, browser type, domain name, access times, and referring website URLs. This information is used as general statistical information to monitor unauthorized access, improve security and service quality, and to conduct research and analysis of trends in website usage, etc. This information is not used to identify you personally.

4. About security

When handling personal information, we will appoint a personal information manager, store the collected personal information on a server with limited personnel with access rights, and take appropriate and strict precautions to protect the personal information of our customers.

5. Changes and Notification

We may change the contents of this privacy policy (basic policy regarding the protection of personal information) without prior notice. Please refer to the latest contents of this page when using the site.

6. Inquiries regarding personal information

For inquiries regarding personal information protection, please contact the following

Hoshigami-no-Mori
Komaba, Nakatsugawa-shi, Gifu 1666-3006
0573-67-8820

About Us

Company Name

Wing Co., Ltd.

Representative

Masanori Fujioka

Postal Code

464-0802

Address

No. 11 Prosper Hoshigaoka, 5-5 Hoshigaoka Motomachi, Chikusa-ku, Nagoya, Aichi, Japan

Phone number

052-355-8730

Fax numbe

052-355-8731

Business hours

10:00am – 6:00pm

regular
closing day

Sundays and national holidays